BMW of Fremont

2023 January Edward the sale's person is great. I drove Edward's customer to BMW, Edward went above and beyond To express his gratitude for transporting his customer to BMW. Edward was kind and explained everything to the elderly lady every step of the way.

Rajha (Sorry if I misspelled the name) A devoted and responsible employee. (They don't make them like this any longer He is one of a kind) The office opens at 10 AM on Sundays he was there at 9 AM.

RAJHA was at the job an hour early.
Allowing us to go in and wait for the salesperson. Assisting and answering any questions she may have.

The finance manager was careful and knowledgeable.

They treated this elderly lady ( No relation to me) Very ethically and respectfully.

For Service Department

2023-01-07: Replace tire due to pothole hit.
2023-01-13 Contact with Fremont BMW Service Department about the wrong rotational direction in the replaced tire. No one notice it from technician, tire alignment technician, to service manager. Promise making a phone call to follow up, but did not receive any call yet.
2023-01-17 Update: Just got the follow email, all they can do is we drive the car back again, and they can arrange one technician to fix it by 45 minutes to one hour.
2023-01-17 Update: got the phone call said they will pickup and delivery the car for our convenience.
2023-01-18 Update: Service Department Director pick up at 10:00 on time, return the car at 11:30 and explain the details

The tire they replaced is asymmetric tire. Since we only replace one tire, this may causes the tire tread pattern difference in both sides. Dana Caldwell (Service Department Director) point out the "Inside" and "Outside" symbol for 4 tires to show the tire installation is correct. They try to fix the problem quickly and forgot to check the details of image we sent.

Thank Dana Caldwell and Daniel Boyd for their arrangement due to this misunderstanding.

Recently I had stop by Fremont BMW for a recall service, I am very grateful to Fremont BMW service advisor Matthew Richardson, I had a free recall for replace PVC value, when my free recall was completed, Matthew called me, told me my car had oil leakage and smelled burning oil off my value cover gasket. He said my car has special coverage, so going to save me $2000 and the replace gasket is free under California emissions SULEV coverage. it expires very soon, so wanted to help me to cover this before loose the opportunity to replace this. I am really happy and appreciated. And their service is excellent, thanks a lot.

Had placed an order with a different BMW dealership. Chanced upon few incoming bmw i4's at around 12 am and called them up the next morning. BMW Fremont initially said that they are pre-sold, but if anything gets cancelled they might call. Lo and behold Edward Molina called the next morning and I had myself a brand new spanking BMW i4 Edrive40 with almost all the bells and whistles. The entire buying process was incredibly smooth. All thanks to Edward Molina and team.