Livermore Subaru

Recently I purchase a used/certified Legacy sport from Livermore Subaru, unfortunately when I took my vehicle home, I noticed a sound that sounded like the wheel alignment and or the rotation was not in sync, after letting sales sales adviser Jeaus know that was happening , he then spoke to the service manager Kevin, Kevin told me to bring my car back in and he will take care of it. When I arrived at the facility, I let Kevin know that I wasn’t happy about having to come back and dealing with this noise from a used certified vehicle, he assure me that my vehicle will be in great condition when I revived it back and apologized that I had to deal with this. Wednesday, I received my car back and let me tell you Kevin, Jesus and Luis the technician went above and beyond to make sure that my vehicle was in great condition, changing the fluids, new tires, alignment, changed the rear wheel hub and that was bad.

Thumbs up to Jesus in sales, Luis the service technician and Kevin the service manager for going above and beyond after correcting the initial issue.

So happy I chose to buy a new Subaru Crosstrek at Livermore Subaru!! I worked with Wesley and he was very helpful during the whole process. He kept me updated on when my car was arriving and answered all my questions once I purchased my car. I’ve never had such quality service and a smooth experience when buying a car. I really appreciated the attentiveness Wesley provided. Would definitely work with him again to buy my next Subaru. Thanks again! 😊

I’ve already been sharing my experience with friends and family, but the amount of support I have received from this dealership I have not experienced before. They are truly invested in their customers from beginning to finish and even after I had purchased the vehicle. They made sure I was happy with the purchase and that I gained complete knowledge of how my new vehicle worked, they even gave me a $25 chevron gas card for taking the time to attend the tutorial of my car, I got two season passes for a ski resort in Tahoe, and a follow up phone call to wish me a Merry Christmas and to make sure I had everything I needed or if I had any questions. All staff really joined together to make sure I was taken care of even after the purchase. Thanks Farhad and everyone else for a great experience.

My mom and I went in on Tuesday just to express interest and then compare the deals they had with other Subaru dealerships in the Bay Area, not expecting to leave with a great deal and brand new car! Jesus was very helpful, he came up to us as soon as we walked into the dealership asking what he can do to help us, we explained what we wanted and he offered us a deal that fell perfectly within our budget. He made the entire process very easy and headache free, and my mom and I love the new car so much!

Great experience at Livermore Subaru with Athena! very informative and patient. Answered all of our questions and made sure all of our concerns were addressed! A++ customer service. Sharice in finance was extremely informative and helped to walk us through every single one of our questions as well (Sometimes multiple times). Thanks guys! We love our new car!