IMT Pleasanton

Moved in about 1 month ago, it's been lovely so far. Dana, our leasing consultant, was great about maintaining communication and getting us in to an apartment even when we were a few months out and we had some specific needs in mind for our senior dogs. Even after moving in she's been easy to get a hold of and very helpful with any follow-up questions. It's an older apartment complex, but very well maintained and cared for. Today had a problem with a leaky shower handle and Jack, one of the maintenance crew, came out and got it fixed quickly within just a couple hours of me putting in a work request. Jack was also very cheerful and got things fixed quickly. Looking forward to the rest of our time here!

I couldn't resist writing to express my sincere appreciation for the incredible work done by Jack at IMT Pleasanton Apartments. He truly deserves a standing ovation for his exceptional repair and maintenance services.

Jack consistently goes above and beyond the call of duty, swiftly resolving any reported issues and even taking the initiative to address additional concerns he discovers along the way. Not only is he highly professional and courteous, but he also ensures that I am kept well-informed about the progress of the repairs.

I am incredibly grateful for Jack's unwavering dedication and attention to detail. His commitment to delivering outstanding service shines through in every task he undertakes. With Jack on the team, IMT Pleasanton Apartments has truly set the bar high for exceptional service.

A heartfelt thank you to Jack and the entire team at IMT Pleasanton Apartments for providing top-notch service that exceeds expectations!

I just had to take a moment to express how impressed I am with the maintenance service at IMT Pleasanton Apartments, and I want to give a special shoutout to Jack! He consistently goes above and beyond whenever I need repairs or maintenance. He's been amazing with repairs and maintenance. Jack goes above and beyond, fixing everything promptly and even taking care of other issues he notices. He's professional, courteous, and keeps me informed throughout the process.

Thanks, Jack, and the IMT Pleasanton Apartments team, for the outstanding service!

I am seriously impressed by both the leasing agent Dana and the warm, welcoming, inviting atmosphere! As a new resident to the state, Dana helped me feel really at home! The welcome packet was a wonderful touch, but The management availability, on site maintenance, awesome amenities, and clean, cozy units really make me feel good about choosing to be here! I can’t wait to continue my residency here, this was a wonderful welcome to a new state!

Update:
I had to call maintenance for a couple if issues, and they responded in less than 24 hours. Geo was courteous, worked quickly, and even respected my space by wearing shoe covers. He did a great job replacing the faulty pieces and I really felt he cared that my home functioned properly.

Second update:
I had another service call, and this time both Geo and Mike Simon came to my rescue, with thoughtfulness and courtesy! The maintenance team is time wonderful, and I’m so grateful to have met Dana!
(Google only lets me post one review, so I keep editing this one!)

My husband and I have been living here for a year now. The maintenance team along with the office staff are very friendly. Maintenance requests are quickly taken care of. Shout out to Jack and Mike! Thank you for all you do!!! The office have free coffee and that's a plus for me. There's been a couple times where our Amazon packages arrive early on a Saturday while we are out of town and Dana at the office has been soooo kind and offered to put the package inside our apartment. They really go above & beyond for their tenants.😁 Most importantly, we feel safe living here, especially because we walk our dog after dark. We have a big dog so we like that there are lots of grassy area and there's the park across the street. This is really an amazing place to live at.