Peabody Self Storage

Great facility Lots of size options, clean and friendly helpful staff.

My best friend had a huge snafu when trying to rent a truck from U-Haul...three different instances of errors. But, the young woman at Peabody self-storage not only identified the problem, but she created a viable solution and even made accommodations for my friend and took the extra effort to reduce his cost and extend his mileage for the trouble, as she put it, "we" have caused. She took ownership of a problem she had no part in creating and provided a solution. It's rare that i give U-Haul 5 stars. My main regret - I failed to write her name down. To the young woman who saved the day and set minds at ease: thank you for understanding Customer Service, and thank you for your patience and dilligence. U-Haul, seriously consider letting this fine person educate your staff on what excellent service ACTUALLY is.

If you're not looking for it, you might miss this place. You will regret passing by and heading to another Uhaul center. If memory serves, Eddie, is one of the two office members who take customer service seriously. They actually provide great customer service, and try to save you money.

Eddie and his colleague have attended the school of customer service, where they learned that treating customers properly with high satisfaction will cause them to come back. They are kind, patient, understanding, experienced, intelligent, and even know their job.

Although I make my reservations online, I always select this location. Give them a try and see the difference.