H & M Marine

I don't normally leave reviews, but H&M was so good that here I am. Long story - I had brought my small outboard for repair/maintenance to my normal repair shop in the East Bay. After 3 months of hearing they would get to it next week, I called H&M. They estimated a week to a week and a half, so I picked it up and brought it in to H&M on a Friday morning.
The following Friday, it was ready! I left work early and drove an hour and a half to pick it up. They showed me the pieces they removed to replace, and pictures of the really corroded parts that were causing the main issue. I had a little sticker shock at the cost - it was quite a bit more than I expected, but I figured Sausalito is expensive and hey, I actually got my motor back and repaired! Took it out that weekend, worked like a charm. The main issue (something the other place had not been able to fully fix twice before) is completely fixed. So, I'm a happy customer.
Monday morning, I got a call from the shop. I had been so eager to pick up my motor that their bookkeeper hadn't had a chance to review my invoice and I was overcharged. A few days later, a check showed up in my mailbox!
Not only were they fast and did a great job, they were honest enough to reach out to me to refund an overcharge! Highly recommend.

H&M Marine went above and beyond to help us and we weren’t even their direct clients. We purchased a used engine from one of H&M’s clients who was getting their engine replaced at H&M, and John and Ethan and the rest of their team were amazingly kind, patient, and helpful when coordinating the pickup of the old engine. Very knowledgeable mechanics and excellent customer service. I definitely recommend you check these guys out!

I have been looking for a good outboard mechanic for 30 years and I have to say “EUREKA”!! I felt good about my experience from the moment I called to make the appointment. My motor was older but the mechanic knew it well and obviously knows his stuff. I brought it in for the annual service and got it back as promised much sooner than anyone else could. The second time I had it out it had a ‘hick-up’ and Ethan took my call while I was still on the water. I brought it back to them , they diagnosed the issue and didn’t charge me. I would recommend them over any of the other outfits I have dealt with in the area. The entire staff was friendly and changed a worrisome experience into one of confidence. I’ll be back!