Crunch Fitness - Daly City

I was accused by a Yessica T. - Operations Manager of this Crunch Fitness - Daly City location, of using my wife’s Check-in barcode to enter the gym facility. It seemed like she thought I knowingly attempted to defraud the system by scanning someone else’s Check-in barcode.

On December 29 2022, me and my then pregnant wife decided she was going to cancel her club membership due to her being pregnant and not being able to use the gym facility. A Crunch Fitness employee of this location, whose name I cannot now remember, has recommended us to transfer my wife’s club membership under my name instead of cancelling. We thought it was a great idea. We signed some gym membership account transfer documents and I was good to go. I fly in and out of the city so I only have been to the gym once on December, 7 times on January and 9 times on February. But not once have I ever been told that it’s my wife’s name showing up on the screen instead of mine. A Vaughn M. - Membership Director then offered to help Yessica T. and I also got the same vibe from him.

Today was one of the most embarrassing moments of my life.

I understand that you have to enforce the rules and implement them. However, I think that I should have been given the benefit of the doubt before I was alleged of defrauding Crunch Fitness. I never got a mere apology for this horrible experience. Upon checking my wife’s profile in the Crunch Fitness’ system, Vaughan M. appear to have found my wife’s membership account transfer documents from December and have advised Yessica T. to have me submit a new set of the said document again. I know that I need my wife present with a piece of ID with her which would manifest that I am familiar with the process. I have mentioned that to both of them. I was allowed to workout tonight but it did bother me the entire time I was there. I hoped they would’ve handled the situation differently, it would have been a whole different experience. I still felt guilty even though I wasn’t.

I just hope that in the future, no other paying patron, on this incident, a Medical Laboratory Professional, to endure the embarrassment that I had to partake.

I have loved coming to this gym but I think this will convince my family to cancel mine/my wife’s membership.

UPDATE: Visited the facility the day after the incident. Mervyn F. - General Manager has taken over and acknowledged the problem. He has also provided a resolution. For that reason, i’m upgrading my 2-star review into a 4-star.

If you want the cool personal trainer at Daly City Crunch, ask for Steven Perez! He makes sessions fun and engaging. He is also very patient and understanding. He knows when to push/encourage clients and when to take it easy on them. He teaches more than just how to do certain exercises; he’ll give advice on other aspects of health, which is helpful. Overall, the training sessions were enjoyable with Steven. Highly recommend!

Been coming here for years and love it! They’ve made so many improvements since Covid- more turf area, equipment, etc. My only wish is that they would have women’s barbells around!