State: | California |
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Address: | 300 Vintage Way, Novato, CA 94945 |
Zip code: | 94945 |
Phone: | (415) 899-8538 |
Website: | http://www.costco.com/warehouse-locations/novato-ca-141.html |
Monday: | 9:00 AM – 8:30 PM |
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Tuesday: | 9:00 AM – 8:30 PM |
Wednesday: | 9:00 AM – 8:30 PM |
Thursday: | 9:00 AM – 8:30 PM |
Friday: | 9:00 AM – 8:30 PM |
Saturday: | 10:00 AM – 7:00 PM |
Sunday: | 10:00 AM – 7:00 PM |
The members of the Optometry Department went above and beyond to ensure that my unique needs were addressed. Ingrid and Teal specifically were patient, thorough and brought the absolute best results. Thanks to those two people, I enjoy improved vision today!
Note to Readers: the low average rating here seems to be because some reviewers are confusing the optometrist's receptionist with the CostCo Optical Department. So I'm going to do three separate reviews:
*Optometrist Christina Chun: I've visited her twice; I'll give her 5 stars!
*Receptionist for the optometrist: I only remember my last optometrist visit, and that was months back, but I remember a receptionist that was memorable, but not in a good way.
*CostCo Optical Department: 5 stars, every time I visit! Sure sometimes you have to wait, but that's because this is a popular service. What could be easier than taking a number and chilling a it. When it IS my turn, I've never felt rushed, and that's nice. And the folks in the optical department always go that extra distance to make customer happy. Just yesterday morning I was there, wondering if part of my frame could be fixed. Not only was it fixable; the staff member made the fix right then and there, and did not charge me for the piece that was needed. My experience over the years is that the CostCo Optical Department in Novato provides great service!
I had such a wonderful experience here! I was on vacation and my contacts broke. I was very upset, but on a long shot I came in asking for help! The optometrist was kind enough to find a single replacement of my specialty lense. Plus the receptionist and contacts specialist were so kind and understanding of my situation! Definitely recommend!
The phone number for Costco Optical Department is (415) 899-8538.
Costco Optical Department is located at 300 Vintage Way, Novato, CA 94945
The website (URL) for Costco Optical Department is: http://www.costco.com/warehouse-locations/novato-ca-141.html
Costco Optical Department is open:
Monday:9:00 AM – 8:30 PM
Tuesday:9:00 AM – 8:30 PM
Wednesday:9:00 AM – 8:30 PM
Thursday:9:00 AM – 8:30 PM
Friday:9:00 AM – 8:30 PM
Saturday:10:00 AM – 7:00 PM
Sunday:10:00 AM – 7:00 PM