Brooks Motor Cars - Mercedes-Benz

Customer service was excellent! Rett took very good care of us and helped us through the complicated insurance process. Our car looks amazing, better than when we brought it in. Not only can you not tell it was hit, but they cleaned and polished it inside and out! We are extremely happy with the results. Big thanks to Rett.

I am so pleased with the Repair job on my 2021 MBZ performed by Mercedes Benz Collision Repair by Brooks. I was kept well informed throughout the duration of time my car was being worked on. This turned out to be a constant battle with Allstate Insurance (the Insurance Co of the person who rear ended me) but the care of my car was in the hands of Rhett Smith, who was a pleasure to work with, he was professional, an expert in the field, he was always up front and honest, he made himself available and kept me informed on the progress of my car and I had full confidence that my car was going to be as beautiful as the day I bought it. When I picked up my car, Rhett went over all of the details of the repairs and costs. I am grateful for his commitment and the work that was done to bring my car back to perfection.

My car was involved in a hit and run. My BMW paint color is very rare. I brought my car to Brooks because I know they could match the paint, plus they are the best in town. They did a great job. I will only bring my cars to Brooks. They do high quality work and have great customer service.

The "S" on the rear bumper of my Porsche 911 Carrera 4S broke off. After the Porsche dealer quoted me $623 to replace it I called Brooks. They had done body work for me in the past. Within 10 days Shelley ordered the correct part and had me in the shop for a 15 minute, PERFECT, replacement job that cost only $115. Brooks is upscale not only in service but the office space is exceptional.

The experience was very good the shop amazing work they did on my 2019 ford mustang after it was rear ended while parked looks like it never happened. The very nice lady in the front office name Shelly the best she would never have me waiting on the phone or waiting room and if she did she would accommodate me with a drink or a snack. Ret the personal in charge of my claim very good helpful real knows how to talk to insurance didn’t have to do anything with them he took care of it all. Only one thing this shop could improve would be communication with the customer my car was In the shop for a month I was rarely contacted I had to call first ,but could’ve been also because the shop was very backed up with cars! But Amazing job the team at brooks definitely would recommend it!