Brooks Motor Cars

I've worked with a lot of body shops in the past and my experience with Brooks Motor Cars was nothing short of AMAZING. Frank knows his stuff, pays exquisite attention to all details and ensures that you get the best customer experience. I was blown away with the level of detailed work they provide and would recommend them to anyone that is looking for a shop that can deliver superior customer service!

I brought my 2018 Tesla 3 to the Oakland shop (near OAK) for repairs of a front end scrape. They fixed everything beautifully, ended up re-aligning the wheels involved on the damaged side, and also were very careful with the inherent computer controls (using a Tesla specialist who came on site to adjust). The result looks more beautiful than new, if one can believe that, and drives better than ever. The job was completed earlier than expected and the attentive staff notified me several times during the process to keep me in the loop. Frank Huff, in particular, was outstanding! Renting a car from nearby Enterprise couldn't be easier (Brooks has a return arrangement that eliminated my needing to go myself to the car rental agency; just left the rental at the body shop). Also, it might as well be a Tesla repair center - there appeared to be a sea of them on the premises - so, inasmuch as experience results in perfection, I think they have this make of car down to a science. There were plenty of luxury vehicles, too, however. But reading the ads might make one infer it was for Ferraris and the like - but they treat you royally even if you drive a more modest car.

My Tesla was first massively damaged by my teenage driver and subsequently lightly damaged by a rear-ending. Both times Brooks did a fantastic job of fixing the car, completing it faster than scheduled, left the car impeccably cleaned and fulled charged, and supplied me with a cold green tea and chocolate snack on the way out. Everyone there is super nice and professional. I"ll never go anywhere else for repair work.

This is the third time I have had a car repaired at Brooks (yes, I’m a good driver, I just have bad luck - people like to hit my cars 🤷🏼‍♀️). Frank has taken care of me every time, and he delivers great customer service. The crew at Brooks restored my car and had it sparkling clean for pickup. They do a meticulous job repairing damage, and because of this, you have to be patient. They do it right, and the wait is totally worth it when you see your car looking brand new again!

If you drive a Mercedes, Brooks is the best in the business. They truly did an incredible job. Rhett helped me with my vehicle and we spoke multiple times a week so I knew exactly what was happening. Although they had it for over a month to ensure things were done right, when I got my car back it was immaculate and repaired with the precision and care that had her looking good as new. Customer service and care are not extras at Brooks, they are included in the experience and I deeply appreciated the detail and excellent service I received. All around very happy customer.