The Futon Shop

I made an appointment at the Pleasant Hill location considering the pandemic. We met with Charles who was very pleasant to work with and knowledgeable. This was one of the best shopping experiences we’ve ever had as it was only the 3 of us in the store. Charles was insightful and transparent about availability and delivery. Overall, we are very satisfied with the purchase and experience. Delivery and assembly were also smooth sailing.

Went to the Futon Shop in Concord yesterday intending to just look around. An energetic young man, George, who runs this establishment greeted me with a big smile and offered help. He was amazingly knowledgeable, experienced, and personable answering all my questions. I had done my research previously online for several weeks and George filled in the gaps. All the futons at this shop are of excellent quality and George helped me to choose one appropriate for my needs so I bought one. This was a good experience. I highly recommend the shop.

I received my futon in one day and the delivery men were on time and personable. Thank you George, Bonnie

I am very happy with the products and customer service I received from the Futon Shop. I read all of the futon shops reviews before buying here. It looked like 99% of their customers were satisfied, but I was wary of the couple of negative reviews within the last few years suggesting their salesperson George was pushy. Thankfully, my experience was that George had somewhat of a New York City sales style, but that NYC type "pushiness" lead me to the right futon mattress I absolutely love. He came across as genuine, caring, and he hooked me up with the best price, product, and experience possible. I am very thankful for every detail and opinion he provided. No doubt I made the right choice and purchase with George's help. Frankie, their other salesperson, was wonderfully helpful and personable as well. He thoughtfully answered all of my questions and proactively addressed my concerns with info, recommendations and suggestions. I have come to trust the Futon Shop to provide high quality, chemical free, healthy home furnishings.

Bought a futon and topper from this store a couple of days ago. George and Frankie were both very helpful and made the shopping experience fun. We must have had them drag out over a dozen combinations of futons and toppers before we found a combination that was just right for us. George just kept pulling them out and setting them up for us the whole time, all the while very attentive and in good humor. This is the kind of product you really need to purchase in a store so you can feel and know what you are getting. The futons and toppers are very high quality. We will definitely shop here again when in the market for bedding and pillows. Thanks guys!