Roofmasters

Excellent customer service and communication!! I had to deal with a roof leak and going through my home warranty company. The 2 companies the warranty company assigned to me were very faulty so I looked for a roofing company myself. I went through 4 roofing companies in all and Roofmasters were the only reliable ones. The day of inspection they took their time and did a thorough job explaining my roof leak and what maintenance I needed done. They got back to me right away with the estimate, pricing was extremely fair! It took about 6 weeks until they had availability for the actual job, which I understood since it was a busy rain season. They did call a few times ahead of my appt to offer to do the job earlier because of cancellations. They kept communication in a timely manner and everyone I dealt with in person, phone and via email were all pleasant. The only suggestion I would give is, if pictures were included in the estimates. It would be helpful if I could see what needed to be repaired or maintained, one of the other roofers included that and it was very helpful. I think it would put Roofmasters above and beyond if pictures were included since we can't see what's going on up there. Overall, I had a great experience. I highly recommend them and will be using them again in the future.

From the first visit to assess repairs needed until the last shingle was installed everyone we dealt with was wonderful. They were on time, called when they had to reschedule, sent a refund for an overpayment that we would never have know we were due. Very professional, honest and excellent quality if work.

I have high respects for this company. They want to have a quality and transparent service. I had to go to different companies and would often refuse the job due to the height of the roof. Roofmasters was able to complete the task cleanly and efficiently.

As a customer there is an anxiety of knowing when you’re contractor would come and fix the project. Roofmasters removed that anxiety by giving me specific times and abiding by the time-slot. If they tell me they would be onsite at 0900 they are already setting up at 0830.

If I would have my roof fixed and repaired it would be with these guys. No headache! They were very respectful as well in talking to the client and they ensured that you communicated it well.

I'm a little late giving this review from the roofing job that Roofmasters did for me 2 months ago. I have nothing but good things to say about Roofmasters. I had bids from 3 different companies. I felt that the bid from Roofmasters seemed to include the most value for the number of things that I wanted included in this project (owens corning roofing, seamless gutters, steel gutter guards, 2 sun tunnels and a skylight). Also, the reviews online and certifications the business has earned, made me feel more assured that Roofmasters was a good vendor to engage.

There were no surprises. I did have to pay an extra $2k of dry rot repair, but was warned in advance with visible dry rot on the outside, that there may be dry rot under the roof that wasn't visible. Knowing there is dry rot around the house after home inspection, I wasn't surprised to have more boards replaced on this 35 year old house roof that never had a new roof from time it was built until now.

After the initial quote (initial visit by owner was also very good), my conversations with questions on services, materials, requested changes through Jonathan in the office was excellent. He is a real value add in working with Roofmasters. He's extremely pleasant to work with, honest, helpful, fair, and patient with someone like me who has never gone through this before. And actually everyone who worked on the roof was excellent. The work was good quality and the team did an excellent job cleaning up after job each day. I highly recommend Roofmaster to anyone looking to install a new roof. Their service and workmanship are top notch. They have been around for years and there are many years left in the family members working in the business that you can feel more assured their 10 year warranty will be available for 10 years. Thank you Jonathan and the team for the service and quality workmanship!

Had Roofmasters out to my Walnut Creek home for a repair that they warranties for 2 years due to the area and slope of our roof. When the same area started leaking again, 3 years later they redid the repair at their cost. They were very quick to respond during their busiest time of year. We will schedule maintenance cleaning with them every other year.