Pistos Korean Presbyterian

Mr. Rooter (Oakland) plumbing provided excellent service on two occasions. First, Spencer, the owner of this franchise, responded within hours to my backed up sewer lateral. He informed me that Albany City fixes this for free. He personally knew the City person responsible and he called on my behalf to order the repair. The City workers arrived the next day and fixed the problem for free! On another occasion, our garbage disposal failed. I got Spencer on the phone and he suggested an appropriate brand and model to replace it. I also asked for a new kitchen faucet, and he immediately recommended a faucet that we have loved. The plumber who arrived to replace our garbage disposal and faucet, named Alex, could not have been better. He was punctual, thoughtful, well informed, friendly and fast. He was thoroughly professional, and the work he did was excellent. I will definitely be calling Mr. Rooter of Oakland for my future plumbing needs.

Very pleased with the service from Mr Rooter. They were able to get out to our house very quickly to help with a clogged plumbing line. Uriel was our service provider and he was prompt, professional and thorough!

Will definitely call again for future plumbing needs.

There is nothing as unsettling as having your clogged toilet overflowing onto your bathroom floor and heading for the hallway and the rest of the house at 1am. How many towels can you quickly lay hands on to make a dam? That's what we were doing this morning. Despite having 24 hour service, by the time we were done mopping up we decided to go to sleep. We called Mr. Rooter at 7am, left a message with their answering service, got a swift call back and got scheduled for arrival between 10 am & noon. Mr. Rooter showed up on time (well before noon!) and the plumber was polite, clean -- he had shoe coverings! -- and well able to cope with our toilet. We can flush again! Their technician gave us some good advice about our toilet and a drippy sink faucet. Everything was clean when he left. The fee was market rate, and while I hate wasting money, I am only too happy to have our only bathroom back up and running! (Did I mention there are 4 of us and only 1 bathroom?) Mr. Rooter was prompt, competent, clean, pleasant and fair priced. We have a new go-to plumber. Thank you Mr. Rooter -- but I hope we don't meet under these circumstances again anytime soon.

After spending two days trying to get a different plumber out for a clog in our main sewer line, they finally came, told me they couldn’t help me that day, scheduled for the next day, and quoted me just over $300.

I could not live another day without toilets and sinks (with sewage backing up into my shower), so I called Mr. Rooter. Within 40 minutes, Alex was at my house. He was professional, thorough and conscientious. I could not believe how careful he was with everything in our home. It was like a night and day difference from the previous plumbing company. Alex took the time to explain in detail what was wrong, every step he was completing, and stayed for hours when the proposed solution didn’t immediately work. Whereas the other plumber clearly wanted to get home in time for dinner, Alex understood our situation and made sure to stay until the problem was solved. Yes, the cost was much higher than the other plumber quoted (in total, about $800). But I shudder to think the corners the other plumber would have cut, considering how unprofessional they were and how little they seemed to care. Alex’s hard work and kind demeanor made the high price tag sting a bit less. He is a gem!

These guys are great. Have had them out for many issues over the years. Most recently they ran a Gas line for a new fireplace insert. The two plumbers Alex and Sunti were very professional. They wore booties on their shoes and kept everything really clean and cleaned up well after themselves. I really appreciated that.
5 stars in my book!