Marissa Johnson - State Farm Insurance Agent

We purchased a homeowners policy and auto insurance policies from Marissa a little over a year ago. Before meeting Marissa, we would have never considered Insurance to be a customer service industry but Marissa has show us it can be. Our experience with Marissa has been outstanding. The qualities that we find especially valuable are her open communication, thoroughness, and the care with which she handles our account. State Farm is a big company but Marissa provides a very personal experience and we strongly recommend her as an agent.

Like most people, I got insurance through a big company that offered a bundle discount and thought insurance companies were all the same…robotic responses, minimal effort, and terrible customer service. That is until I decided to go with Marissa Johnson with State Farm. I have no words to describe the differences. Marissa and her team are amazing. They reply within a few hours, they have MY best interests in mind…let me say that again…MY best interests in mind. Not what’s best for some big insurance agency, but what’s best for me. I seriously never thought I could love my insurance agents but here I am absolutely loving them.
If you feel like having your insurance agent (finally) having your back then call Marissa and her team. You won’t be disappointed

I had called several numbers trying to find someone I felt comfortable with. As soon as I saw Marisa’s face smiling at me from the internet I knew I could trust her. And I was correct. We wound up not being able to do business but she spent so much time with me answering all my questions. She then referred me to someone who could help me and he also struck me instantly as someone I could trust..just like Marissa. She is extremely knowledgeable and helpful even when she knew she was not going to get a new client. She’s a star!

Marissa is terrific. She helped us navigate a unique residential insurance coverage situation with creativity and professionalism. We explored similar coverage from State Farm competitors and found that Marissa, through her deep knowledge of the products, was able to put together a portfolio for us that is exceptional. You'll see that this post is from a San Clemente person. Yes, Marissa is conversant on anything insurance-related in CA. Highest recommendation on all aspects of the experience.

I had the pleasure of working with Marissa recently while closing on a new home. On multiple occasions Marissa went out of her way and even worked out of hours with my real estate agent in order to not hold up the closing. I was left with a strong impression that Marissa really cares about her clients and their lives. She was incredibly responsive throughout the entire process often replying to my emails multiple times per day which helped alleviate much of the home buying stress.