LATTA FLOORS

Major rave for everyone at Latta Floors. Vincent was extremely helpful and knowledgeable when I was selecting flooring and discussing what the installation would require. He made sure there were no surprises.

Thanh and his crew were amazing. They arrived when expected, worked nonstop except for a well deserved lunch break and completed the job in one day.

We had one small issue with a transition board not seating properly. I reached out to them, and Amanda responded immediately. Thanh was there within a day to fix it.

We love the floors what an excellent job and business.

We are very happy with the floors that were installed in 2 areas of our office. Initially, Vince had provided excellent customer service, educated me and helped me choose the right material. Spoke with Amanda, in the office, she guided me through the process of scheduling installation, she is so pleasant and genuine. Thanh came the following week and the job was done within hours, I expected a few days as that is what the other quotes gave me. The work is solid, the floors are exactly what I was looking for. The company is very happy with the price and quality of the job. I have recommended Latta Floors to friends and co-workers.

Update: I also like to add that Latta Floors followed up some time later just to check up on the work and see if we are still happy. Most would do the job and move on to the next but they cared enough to go the extra mile and made sure we were happy and the floor is holding up perfectly. Thank you.

Our Visiting Angel's caregiver Emily took care of my mother who was on hospice for 2.5 months. I am in health care myself and have a strong understanding and expectations of what a caregiver is supposed to provide. Emily exceeded all of my expectations. She is knowledgeable, highly skilled, compassionate, respectful. When I was at work I had complete confidence in her ability to care for my beloved mother. Caregivers such as Emily are so underrated. The service they provide is some of the most important and meaningful that could ever be performed. I am grateful for the gift she provided to our family.

I highly recommend! Thanh and his crew did a beautiful job installing our hardwood floors. We purchased engineered hardwood from another flooring store at the time since Thanh did not have one. The install was quick and and they did a beautiful job with our custom stairs. Overall, we had an excellent experience.

Great service from start to finish. Vince went out of his way to make sure we knew about our flooring choices as well as getting installation quickly. The quote was detailed and we knew breakdown of all items including labor. Thanh, the owner was there at installation, they were punctual, and they let us know when they were on the way. Customer service is hard to find and these guys were great. Thanh makes sure you are completely satisfied. We had to get new flooring due to water damage and Latta turned a horrible situation completely around. We love the new floors and they look great. Highly recommend Latta!

I used Yelp to get several flooring estimates and also got an estimate from Costco flooring, at the end we selected Latta Floors for several reasons:

- price range was within other quotes, big difference for me was timing to get a quality produced estimate. The estimate had a really good breakdown of each item and labor. Others that I received ranged from hand written notes to Yelp messages, and also excluded labor and install so those appeared lower but were not. When it comes to any home improvement project a well documented estimate is always valuable (for future tax cost basis)

- payment was another BIG factor while I could have paid by check or cash, being able to use a Costco credit card allowed me to get points and Latta doesn't charge a credit card fee that others do. Personally, I find it really annoying for businesses to charge clients a credit card transaction

- customer service was always on point, stating with Vincent (rock star service) to Amanda and Ton. From the start we worked with Vincent and Amanda to find the wood flooring product we wanted, not what they wanted or what other flooring folks wanted to give us. We also asked for any incentives and they passed on their supplier discount to us (such as a Thanksgiving sale)!! Ton takes pride in his craftsmanship and it shows when the most minor items he fixed for us rather than brushing them off, such as caulking spots which he color matched that I cannot see the difference anymore. I personally feel more comfortable that an owner continues to do his craft rather than just supervising, shows me pride of workmanship.

- overall experience was beyond expectations, when the job finished I asked to pay the remaining balance by credit card (again to get points) and was informed to just pay at their showroom. While I was thinking they would have a mobile card reader just trusting the client was a welcomed surprise to just drive over to their showroom and make the final payment.