Future Chrysler Dodge Jeep RAM of Fairfield

Overall a good experience. Dealt with Vinny in service…very nice guy. I appreciated how down to earth he was. There was a couple of days with radio silence where I didn’t know what was going on and had to call to get an update. My truck needed some more lengthy repairs and I wasn’t in a big rush to get it back, so it wasn’t that big of a deal, but better communication would have been nice. I know they’re busy…just some minor constructive criticism. Other than that Vinny was great. I do wish after spending almost $4K my truck could have been washed before I picked it up. Again, not a big deal, but little things like that, I feel like make a big difference in the customer service world. Would recommend this service department to others. Was a mechanic for 10 years and worked in dealerships before (don’t have time right now to do my own repairs) and I never felt any shadiness from the service department. Well done.

Update for owner response:
Honestly just the better communication, and a wash would have made it a perfect 5 star experience. Worked in customer service for a long time and learned very quickly it’s the little things, the attention to detail that make all the difference in the world. Again would recommend your service department to anyone, was overall very impressed, especially with the quality of repair. You guys have some good mechanics who actually know what they’re doing, which unfortunately is a rare find these days.

This place has a great team!!!! When I made a phone call inquiring about a vehicle I had no idea I was talking to the GM Luke. I asked for an easy process in which he agreed to and they delivered!!! Jim the salesman greeted me quickly when I showed and the negotiations took all of 10 mins because they gave me exactly what I asked for on my trade (better offer than the last 3 dealers for my trade) and discounted the buy. No back and forth. Damien in finance was knowledgeable fast and fair, heck everyone was. I was in and out in a couple of hours which was a first for me. Thanks fellas!!

We are very happy with our Jeep purchase! The General manager, Luke, was terrific to work with. He is very personable. Damian in finance, was helpful, friendly and knowledgeable. Harvey was fun to work with. He even hooked my phone up to my new Jeep. We would definitely return in the future for any other purchases. Thank you to the team for making my wife so happy.

Walked in and immediately was greeted by Diego and made the perfect recommendation for a new family car, exactly what I was looking for! Him and the manager worked with us as much as they could and accommodated us. They were very professional and very friendly. I couldn’t be happier with my new purchase. 10/10 would recommend going here for great prices and great salesmen.

The sales team, finance department and dealership staff all did an amazing job helping me into my new vehicle! The experience was made comfortable and easy. Luke and Robert were extremely knowledgeable and supportive throughout the process. I will definitely be back here for my next vehicle! Thanks again guys!