State: | California |
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Address: | 5760 Cushing Pkwy, Fremont, CA 94538 |
Zip code: | 94538 |
Phone: | (510) 250-3819 |
Website: | https://www.mboffremont.com/service/ |
Monday: | 7:00 AM – 6:00 PM |
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Tuesday: | 7:00 AM – 6:00 PM |
Wednesday: | 7:00 AM – 6:00 PM |
Thursday: | 7:00 AM – 6:00 PM |
Friday: | 7:00 AM – 6:00 PM |
Saturday: | 8:00 AM – 5:00 PM |
Sunday: | Closed |
Akash Patel was really helpful and great . We almost bought car from another dealership but his great service won us over and we decided to buy car from this dealership.
AdBlue topped off immediately following reminder message on dashboard two weeks ago but got engine restart count down problem a few days afterwards -- with AEM service performed at Pleasanton dealership last July. Went to Pleasanton dealership for diagnosis, nothing detected just performed reset and recommended AdBlue shall be topped off much earlier than the dashboard reminder message to avoid countdown issue, and service advisor insisted charging me one hour diagnosis fee quoting no problem with AdBlue system detected and thus no warranty coverage. Had to talk to site manager/owner to get waived. Countdown warning (starting with 10 counts now with AEM upgrade) came back the very 2nd day and took to Fletcher Jones directly with Sean as advisor. Performed detailed investigation and tracked down to faulty AdBlue metering valve which is part of AEM work and clearly under warranty. Problem solved cleanly -- day and night difference compared with experience at the other dealership. Thank you Sean!
I understand the excellent customer service needs time, however in today's world, time is the only thing which cannot be sold neither one can buy....so any service from the dealership is taken, it will be great if an excellent service is provided by saving as much as time as possible.
Our car had recall from Mercedes, and we were glad we brought the car here. It was easy to make appointment with Moe, and the car was finished in few hours. They also had multipoint checking for the car, and point out what services need to be done for the car. We'll come back for EQB car when it's available.
This is an excellent MB service center. The people here are very professional, knowledgeable, and accommodating. I had a routine transmission service done on my W204. Clean and thorough service, totally impressive. I will definitely come back again for any future services needed on my MB car.
The phone number for Fletcher Jones Motorcars of Fremont Service Center is (510) 250-3819.
Fletcher Jones Motorcars of Fremont Service Center is located at 5760 Cushing Pkwy, Fremont, CA 94538
The website (URL) for Fletcher Jones Motorcars of Fremont Service Center is: https://www.mboffremont.com/service/
Fletcher Jones Motorcars of Fremont Service Center is open:
Monday:7:00 AM – 6:00 PM
Tuesday:7:00 AM – 6:00 PM
Wednesday:7:00 AM – 6:00 PM
Thursday:7:00 AM – 6:00 PM
Friday:7:00 AM – 6:00 PM
Saturday:8:00 AM – 5:00 PM
Sunday:Closed