Cabrillo Plumbing, Heating & Air

The service the company offers is incredible. They make you feel safe by telling you exactly who is coming to your home. In our case, it was Robert B. and he went above and beyond to offer an incredible and thorough service. He fixed our air conditioning problem and gave a very detailed report that really helped in grasping what the problem was. He also gave us advice on what we can do to make the air conditioner run faster and more efficiently.

With Cabrillo you truly get what you pay for. They may be a little more expensive than other Plumbing and heating companies but the service is impeccable. Robert worked with us for 2 years before we decided to pull the trigger and replace our furnace and duct system. He was thorough, answered all our questions and gave us all our options. Made us feel absolutely comfortable with our decision. When the work started Eric and Javier continued that level of service by answering all our questions and even redoing some work to make sure we were absolutely satisfied with the position of the furnace and the ducts. Even the inspector who came out said that he has not seen better work. Money well spent!

The whole team at Cabrillo is amazing! Very responsive, reliable, and great customer service. Dave was great clearing our our plumbing problem. He was professional and knowledgeable. Also, we had a water heater replaced and the team at Cabrillo did a great job.

Cabrillo Plumbing and Heating replaced my furnace. It was a fantastic experience. All the employees of Cabrillo were very professional friendly and knowledgably. The technician’s that replaced my furnace were Erick ad Daniel. The replacement furnace they installed was a Trane 80% two stage furnace. It is very quiet and gives out great heat. This Trane furnace has a wireless thermostat where you can take it anywhere in your house. Erick is very efficient knowledgeable associate he looks like installed many a furnace. Erick knows his craft. Daniel the other associate the younger was also very efficient and knowledgeable. Both associate’s answered all my questions that I had. When Erick and Daniel finished the installation they cleaned the area very well like it was before the installation of the furnace. I am very pleased with Cabrillo Plumbing Heating and Air. This company makes everything simple to the first phone call to the end.

TL;DR: premium service that the Ritz Carlton could learn from

I called Cabrillo in the morning hoping to get an appointment, and by late afternoon, their crew have already come and gone, and I am blessed with two freshly installed water heaters, and all the mickey-mousing of piping from the previous contractor repaired and working properly.

In interest of attempting to keep this review brief, I'll try to bulletpoint some highlights of why I am just so outrageously impressed by Brian, Gerson and crew, and with Cabrillo Plumbing as a whole.

- Communication -
A live person, who was very knowledgable and able to answer my questions re: water heaters, repair and/or install, picked up the phone when I called the office. Then, proper use of technology, with various text messages updating me on dispatch, who is coming, when, etc etc. Crystal clear, efficient, effective. Wow.

- Brian & Crew -
What a guy! Came in, assessed my situation, gave various use case scenarios and analyzed what suitable solution sets make sense for me, all packaged in an approachable, easy to understand, form factor. I'll also add that I threw on Spotify for the crew, and by the afternoon we were kareoke'ing to 80s power rock while they showed me details of their install while going over care tips and maintenance.

- The Install -
See photos, but, and I never thought I'd say this, but, my what a beautiful piping job! In total we ended up having 4 guys on the job, all super clean, all super professional, all super cool to hang out with and chat about the ins an outs of plumbing and water heaters and all the things I've never thought twice about.

- Conclusion -
I'm reminded of the meme, "if you think a pro is expensive, wait til you hire an amateur". Cabrillo, off the bat, may seem expensive. But my oh my the VALUE you get in terms of TIME SAVINGS, and more importantly, crystal clear understanding of a.) what the problem is, and b.) what practical solutions make sense, makes all the difference.

I've never, ever, thought I'd spend this much time writing a review for a plumbing company, but in closing, all I can say is that this company has earned my family as a raving customer for life.

Truly, an amazing operation, from human personnel, equipment utilization, technology application, just, wow, bravo, very, very well done Cabrillo!