Brava Pharmacy

I have always had good service here. They normally take 5-7 days to ship a refill. Last Friday, as I was going out of town, I checked my USPS account and noticed that my Annie's thyroid medicine was delivered on the 5th and left on the front steps. I had checked each day as someone typically lets the mailman in the building. Not this time. Her meds had been stolen out of the front door alcove. Ugh! I called them to let them know what had happened. The kind person asked how much medicine I had left and I said enough to get through the weekend. As I was driving out of town, two hours later, I got a call and text from them saying her meds were ready to be picked up. Same day! I was so touched by their concern and incredible service. Thank you!

An unfortunate update.

Golden Gate Compounding Pharmacy has been such a great provider of meds for my dear cat Annie. When Brava took over, the turn around on a refill of Methimazole went from 5 days to 1 day! I was amazed and optimistic, until I gave Annie the first dose. Turns out the formula changed from water based to oil based, without notice. After dosing her with a .5 ml syringe worth of the new formula, ,m 16 year old cat ran off my lap faster than I’ve seen her run in years. She then started coughing and retching so that I thought she was going to die. She hasn’t, even after three doses. After much effort and worry about getting a replacement, Brava blamed the formula chain on supply chain issues. The tech said that cats had been responding poorly to the new formula. They had available a high concentrate version, requiring only a .1 ml dose. My vet had concerns about such a concentrated dose and referred me to Roadrunner Pharmacy in AZ. They also got Feel Good Pharmacy in Pacifica to make a small amount to get Annie through the weekend. Needless to say, it was a very stressful period. As a bonus, the ease with which Annie took the meds twice a day is gone as is the trust she had in me not to hurt her. The lap time in her favorite chair is no more. I love this cat so and she is 16 years old. I’ve asked Brava about a refund, or if they would like the unused 177 dose bottle back. No reply.

I like that they reminding you to refill your pet's prescription. They fill the prescription quickly, send you a text informing you that it's ready for pickup. Staff is helpful & friendly.

I was initially worried when GGVCP transitioned to Brava Pharmacy, as the transition period was not super smooth in terms of online refills, etc. However, a few key items have been vastly improved for me after the transition, which are actually more important for me:
1. My refills are lightning fast now. Order processing used to take a few days or up to a week until they would ship. The last two times I have refilled my cat's meds, the shipping has been the same day! This literally never happened before and I couldn't be happier about it (since I can never remember to reorder until my bottle is nearly empty).
2. Brava changed the formulation of one of my cat's meds to a shelf stable formula. The alleviated the need for very costly overnight shipping and has saved me a ton of money!

I have not tried to refill orders online yet, but it looks like it might be possible now? Anyway, the phone ordering is very fast, and these two changes above have made a great impression on me. Thank you Brava!

I had a great experience, in an otherwise unfortunate event (sick pet).

They were beyond accommodating and provided great service and price value.

The product was a liquid medication that they flavored to make it palatable.

The medication came in a bottle that had a self-sealing mechanism to accept the oral syringe for dosing, making for no-mess usage and spill prevention.

The medication came with a well marked oral syringe and clear instructions for use with the container.

I was provided the option to receive the prescription and syringe via delivery (US Mail, FedEx, UPS I think).

They also facilitate pick-up at their location and followed COVID protocols during pickup.

Regarding cost value, I received a full months supply that cost half the price that I paid my vet for a 5-day supply!!!

Their pick-up location is easy enough to get to off 101, however they are in a business park that is not at all well addressed or signed, and it took me a bit to find them.

I expressed my difficulty finding them and they were humble, expressing an apology and explaining that someone had removed/stolen their signage at the street entrance. I still found them and received what I needed so, no harm no foul.

Great place that I hope I do not have to use again. If needed though, I will use them again without second thought.

Thank you Golden Gate Veterinary Compounding Pharmacy!